Privacy Policy

Last updated: January 2025

Fidescore ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our AI Governance & Trust Calculator at fidescore.com.

1. Information We Collect

When you use our assessment tool, we collect:

Contact Information: Name, email address, and company name that you voluntarily provide
Assessment Data: Your responses to the governance questionnaire and your calculated Fidescore
Technical Data: IP address, browser type, and device information for security and analytics purposes

2. How We Use Your Information

We use your information to:

Deliver your personalised Fidescore assessment report
Send you AI governance insights, regulatory updates, and compliance resources
Improve our assessment methodology and user experience
Protect against spam and fraudulent submissions

3. Legal Basis for Processing (GDPR)

We process your personal data based on:

Consent: You explicitly consent to receive your report and communications when you submit the form
Legitimate Interest: To improve our services and protect against abuse

4. Data Sharing

Fidescore is operated by CloudGuarded, a UK-based AI governance consultancy. Your data may be shared with CloudGuarded for the purpose of providing consulting services you may request.

We do not sell your personal data to third parties. We may use trusted service providers (hosting, email) who process data on our behalf under strict confidentiality agreements.

5. Data Retention

We retain your assessment data for up to 3 years to provide ongoing insights and track governance improvements. You may request deletion at any time.

6. Your Rights

Under GDPR and UK data protection law, you have the right to:

Access your personal data
Rectify inaccurate data
Request deletion of your data
Withdraw consent at any time
Lodge a complaint with the ICO (Information Commissioner's Office)

7. Security

We implement appropriate technical and organisational measures to protect your data, including encrypted connections (HTTPS), secure hosting, and access controls.

8. Cookies

We use Cloudflare Turnstile for bot protection, which may set cookies. We do not use tracking cookies for advertising purposes.

9. Contact Us

For privacy enquiries or to exercise your rights, contact us at:
Email: [email protected]
Operated by: CloudGuarded, United Kingdom

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page.